Woodrow Wilson Rehabilitation Center
Fishersville, VA 22939

Vocational Training Services Policies and Procedures

WWRC Vocational Training Services Program Transfers

Transfers from one program area to another program area in Vocational Training Services are the exception and not the rule.  The DRS counselor, WWRC counselor, instructor, other members of the team, and/or the principal would allow a client to change program area after consideration of the request, under the following circumstances:

  1. The client has completed less than 25% of the current training program (unless there are extenuating circumstances).
  2. Client is not making appropriate progress in current program.
    1. Program has become too difficult resulting in failing grades.
    2. Progress is too slow (more than a month behind for feasible employment).
  3. There is evidence from the Vocational Evaluation that the client has an ability to be successful in the area to which he/she wants to transfer.
  4. There are special circumstances (determined by the team) that require a transfer.
  5. If a client loses interest and decides that he/she will not work and/or refuses to work in the training area, this is a reason for termination, not transfer.

Attendance and Leave Policies

In an effort to standardize program attendance policies and client expectations regarding class attendance in various training programs, Vocational Training Services has adopted the following attendance policy.  The intent of this policy is to mirror employer expectations for newly hired employees so that Vocational Training clients will gain skills in managing employment leave issues in an appropriate manner. The policy is compared with business and industry standards and is reviewed by various training program advisory committees during annual advisory meetings.

Vocational Training Services Attendance Policy

  • Clients receive 12 hours a month of universal leave time to be used for time out of class due to:
    • Illness, regardless of whether the client is judged as sick by a doctor or the health clinic.
    • Personal reasons, with at least one day’s notice except for emergencies.
    • Medical appointments not related to the client’s disability.
  • Clients enrolling after the 15th of the month receive only six hours of leave time for that first month.
  • Clients can bank unused universal leave hours and, with instructor approval, and access those hours later in the training program.
  • Clients whose absenteeism exceed 12 hours a month (or 10% of their time in attendance):
    • Will not receive a Certificate of Completion.
    • May be eligible to receive a Summary of Skills if missed time was due to disability-related absence or illness.
  • If a counselor feels it is appropriate, clients can be put on a ‘leave’ status to allow time to address individual issues and that time missed will not be counted against them.
  • A client’s counselor can appeal this policy to Administration for special considerations.

Withdraw Policies

While it is the goal of Vocational Training Services to provide clients with every opportunity to succeed, enrollment in Vocational Training is strictly voluntary.  In the event clients choose to terminate their training programs, they may be eligible to receive a Summary of Skills, if they have satisfactorily completed at least 80% of their training program.

Clients who receive a Summary of Skills and complete satisfactory employment for 90 days in a directly related field within one year may be eligible to receive a Certificate of Completion in the training program in which they received the Summary of Skills.

Client Grievance Procedure

Clients who do not agree with decisions made regarding their services or training may appeal the decision verbally or in writing.  All clients will be informed about the services of the Virginia Office for Protection and Advocacy (VOPA) during their first meeting with their counselor.  VOPA advocates can help during the appeal process.

To make an appeal, clients should talk to their counselor who will arrange a meeting with the supervisor of the person who made the decision being appealed.  In this meeting, clients have an opportunity to tell their point of view and ask for a change in the decision.  The supervisor considers all of the facts presented and makes a decision.  Clients have the right to receive this decision in writing.

If clients do not agree with the supervisor’s decision, they can ask to speak with a higher-level supervisor for an Administrative Review.  In this case, clients will again tell their point of view and ask for a change in the decision.  This supervisor then provides clients with a written decision.

If the appeal involves providing or denying of services, clients are entitled to a Fair Hearing as described in the Virginia DRS Vocational Rehabilitation Program Policy and Procedure Manual.  In this case, clients must make a written request to the DRS Commissioner within 15 days of receiving the Administrative Review decision.  In this request, clients must explain in detail why they disagree with the decision. The DRS Commissioner will assign an impartial hearing officer who will listen to all the details of the appeal and make a final decision.

If clients in a vocational training program have a complaint that was not settled at a local level and/or at any stage of the Agency appeals process, they also have the option to contact the Council on Occupational Education, an independent postsecondary accreditation body:

Website www.council.org
Address 7840 Roswell Road Building 300, Suite 325, Atlanta, GA 30350
Phone 800-917-2081 (Toll Free) or 770-396-3898
Fax 770-396-3790

Contact Information

Email Rehabilitation Counseling (RehabilitationCounseling@wwrc.virginia.gov)
Phone 800-345-9972, Ext. 7482 or 540-332-7482
TTY 800-811-7893