Woodrow Wilson Center for Employment
Course Offerings and Program Completion Requirements

Mission - Students will acquire skills and knowledge necessary to be employed as an entry-level auto reconditioning and detailing assistant.

Length of Course - 80 training days - 500 hours - 4 months

Admission Qualifications and Course Prerequisites - Successful applicants: should have a driver’s license or plans to get training for securing a driver’s license; must possess sufficient work tolerance to perform required duties; should be able to lie on one’s back and work; should be able to read work orders and specification charts; demonstrate mechanical aptitude; and, be able to measure liquids by the ounce and read linear measures. Good use of both arms and hands is essential. Good vision is desired; student could be color blind without affecting employment.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Service departments of new and used car dealers, service centers, independent repair garages, service stations, and auto / car auction businesses.

Mission - Students will acquire skills and knowledge necessary to repair damaged tires, lubricate moving parts of automotive vehicles, and inspect fluid levels.

Length of Course - 40 training days - 250 hours - 2 months.

Admission Qualifications and Course Prerequisites - Successful applicants: must have a driver’s license or capability to secure one while in training; should be able to lie on back and work; and, should be able to read work orders and specification charts, use liquid measures, and understand and follow instructions. Moderate walking, stooping, lifting, pushing and pulling are required. Good use of both arms and hands is essential. Good vision is desirable.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Service departments of new and used car dealers, service centers, independent repair garages and service stations. Job titles for employment opportunities may include Lubrication Servicer or Tire Repairer.

Mission - Students will acquire skills and knowledge necessary to be employed as an entry level mechanics assistant or service station attendant.

Length of Course - 160 training days - 1,000 hours - 8 months (inclusive of prerequisites for completion of WWCE Auto Servicing Technician curriculum)

Admission Qualifications and Prerequisites - Successful applicants: must have a driver’s license or capability to secure one while in training; should be able to lie on back and work; and, should be able to read work orders and specification charts, use liquid measures, and understand and follow instructions. Moderate walking, stooping, lifting, pushing and pulling are required. Good use of both arms and hands is essential. Good vision is desirable. Successful completion of the WWCE Auto Servicing (Tire and Lubrication) curriculum (or demonstrated mastery of skills) is a required prerequisite.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Service departments of new and used car dealers, service centers, independent repair garages and service stations.

Mission - Students will acquire skills and knowledge necessary to be employed as entry/assistant level cabinetmaker.

Length of Course - 200 training days - 1250 hours - 10 months

Admission Qualifications - Successful applicants: should be able to lift 50 pounds from the floor to bench level; should have good range of motion in both hands and arms in all directions, especially extended overhead; should be able to add and subtract whole numbers and use linear measurements; and, must be able to climb a ladder, stoop, kneel, crouch and/or crawl, reach, handle, finger and/or feel. The ability to follow written directions, material lists and procedures is required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Assist cabinetmaker, build and/or install cabinets. Work in factory where cabinets are mass-produced.

Mission - Students will acquire skills and knowledge necessary to build residential type structures according to sketches, blueprints or oral instructions.

Length of Course - 140 training days - 875 hours - 7 months

Admission Qualifications and Course Prerequisites - Successful applicants: should be able to lift 50 pounds from the floor to bench level; should have good range of motion in both hands and arms in all directions, especially extended overhead; must be able to climb a ladder, stoop, kneel, crouch, and/or crawl, reach, handle, finger and/or feel; and should be able to add and subtract whole numbers and use linear measurements. The ability to follow written directions, material lists and procedures is required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Assist residential or industrial contractors in building or remodeling. Job titles for employment opportunities may be designated as "Carpenter Helper" or "Construction Worker I".

Mission - Students will acquire skills and knowledge necessary to help construction crews move materials, set up scaffolding and ladders.

Length of Course - 100 training days - 625 hours - 5 months

Admission Qualifications - Successful applicants: should be able to lift 50 pounds from floor to bench level; should have good range of motion in both hands and arms in all directions, especially extended overhead; must be able to climb a ladder, stoop, kneel, crouch and/or crawl, reach, handle, finger and/or feel; and, should be able to add and subtract whole numbers and use linear measurements. The ability to follow verbal instructions is required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Assist residential or industrial contractors in building or remodeling. May be designated as “Constructor Worker II” for an advertised employment opportunity.

Mission - Students will acquire skills and knowledge necessary to be employed as entry/assistant level furniture assembler.

Length of Course - 140 training days - 875 hours - 7 months

Admission Qualifications - Successful applicants: should be able to lift 50 pounds from floor to bench level; should have good range of motion in both hands and arms in all directions; must be able to stoop, kneel, crouch and/or crawl, reach, handle, finger and/or feel; and, should be able to add and subtract whole numbers and use linear measurements. The ability to read and understand written directions, material lists and procedures is required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Work in a factory where cabinets/furniture is mass-produced. Assist cabinetmaker building/installing cabinets.

Mission - Students will acquire skills and knowledge necessary to serve tables, wash dishes, operate kitchen equipment, prepare vegetables, transfer food and supplies and serve in cafeteria lines.

Length of Course - 120 training days - 750 hours - 6 months

Admission Qualifications and Course Prerequisites - Successful applicants: should be free from communicable diseases; should have good communication skills, vision, and use of arms and hands; and, must follow simple oral and gestured directions. Walking, lifting, standing and stooping are required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Restaurants, cafeterias, hospitals, institutions, lunchrooms and grocery store, deli-bakeries. Job title may be designated as “Kitchen Helper” for advertised employment opportunities.

Mission - Students will acquire skills and knowledge necessary to cook, weigh, measure and store food, wash dishes, operate kitchen equipment and work at counters.

Length of Course - 160 training days - 1,000 hours - 8 months (inclusive of prerequisites for completion of WWCE Kitchen Assistant curriculum)

Admission Qualifications and Course Prerequisites - Successful applicants: should be free from communicable diseases; should have good communication skills, vision and use of arms and hands; and, must have the ability to read and compute recipes requiring measurements. Walking, lifting, standing and stooping are required. Successful completion of the WWCE Kitchen Assistant curriculum (or demonstrated mastery of skills) is a required prerequisite.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Restaurants, cafeterias, hospitals, institutions, lunchrooms and coffee shops. Job title may be designated as “Cook Helper” for advertised employment opportunities.

Mission - Students will acquire skills and knowledge necessary to weigh and measure ingredients, read recipes, prepare dough and pans, wash dishes, operate kitchen equipment, store food and transfer supplies.

Length of Course - 160 training days - 1,000 hours - 8 months (inclusive of prerequisites for completion of WWCE Kitchen Assistant curriculum)

Admission Qualifications and Course Prerequisites - Successful applicants: should be free from communicable diseases; should have good communication skills, vision and use of arms and hands; and, must have the ability to read and compute recipes requiring measurements. Walking, lifting, standing and stooping are required. Successful completion of the WWCE Kitchen Assistant curriculum (or demonstrated mastery of skills) is a required prerequisite.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Restaurants, cafeterias, hospitals, institutions, lunchrooms, coffee shops, grocery store deli-bakeries. Job title may be designated as “Baker Helper” for advertised employment opportunities.

Mission - Students will acquire skills and knowledge necessary to set and serve tables, carry trays, wash dishes and serve in buffet and cafeteria lines.

Length of Course - 120 training days - 750 hours - 6 months

Admission Qualifications and Course Prerequisites - Successful applicants: should be free from communicable diseases; should have good vision and speech and use of arms and hands; must be able to follow simple oral, written or gestured directions; and, must possess good communication skills. Walking, lifting, standing and stooping are required.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Restaurants, cafeterias, hospitals, institutions, lunchrooms and coffee shops

Mission - Students will acquire the basic skills and knowledge in assisting with personal care of residents (i.e. personal care and care of the resident’s unit) in Assisted Living Facilities, Home Health Agencies or private duty care under the supervision of licensed personnel.

Length of Course - Approx 38 training days - 240 hours - 2 months

Admission Qualifications and Course Prerequisites - Successful applicants must demonstrate the potential to develop acceptable work behaviors for a health care environment; must possess the ability to tolerate a great deal of standing, walking, stooping, lifting up to 50 lbs, and work in a fast-paced, often stressful environment. The applicant must be able to communicate well with residents/patients, family members and staff; should have reasonably good vision, hearing and use of hands, be seizure free for six months or more prior to entering training; must demonstrate the ability and aptitude to perform vital signs readings, record information on charts, measure height and weight, calculate intake and output, tell time, be able to read textbooks and perform workbook assignments in class. Reading/comprehension level should be at 3rd grade or above.

Completion requirements - Successful completion prepares the graduate for entry level employment in the field. Since this is a Medicaid approved program, a student must complete 100% of core competencies.

Employment Options - Assisted Living Facilities, home health agencies, private homes. Note that for entry level employment in this field, a criminal background check will be required prior to employment.

Mission - Students will acquire more advanced skills and knowledge necessary to prepare them for providing care (i.e., giving personal care, care for the resident's/patient's unit) to residents/patients in nursing homes and other health care facilities under the supervision of licensed personnel.

Length of Course - Approx 54 training days - 324 hours - 3 months

Admission Qualifications and Course Prerequisites - Successful applicants must pass the Personal Care Assistant/Aide program before entering the Certified Nurse Aide program. They must continue to demonstrate acceptable work behaviors for a health care environment; must possess the ability to tolerate a great deal of standing, walking, stooping, lifting up to 80 lbs, and be able to work in a fast-paced, often stressful environment; must be able to communicate and interact competently on a one-to-one basis with residents/patients, family members and be able to work as a team with other staff members; should have reasonably good vision, hearing and use of hands; will need to be seizure-free for six months or more prior to entering training; and, must demonstrate the ability and aptitude to perform vital signs readings, record information on charts, measure height and weight, calculate intake and output, tell time, read textbooks and perform workbook assignments in class. Reading/comprehension level should be at 6th grade or above.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. Since this is a Department of Nursing approved program, a student must complete 100% of core competencies. Upon completion of training, a student must pass a State certification test which includes a multiple choice written exam and skills demonstration component if they want to become Certified. Certification is required for permanent employment in long-term care facilities (nursing homes, etc.). The test is offered in an oral version (on cassette tape) for those persons who might have some difficulty reading the test booklet.

Employment Options - Nursing homes, hospitals, health care institutions, home health agencies, private homes, etc. Note that for entry level employment in this field, a criminal background check for employment in nursing homes, retirement homes, and similar settings will be required prior to employment.

Mission - Students will receive twelve weeks core instruction in the classroom in materials handling as a Stock Checker I. During the last twelve weeks, students will have the opportunity to practice acquired skills and gain additional “hands-on”, related work experience at a related community business specific to the type of employment anticipated after graduation, in combination with student interest and preference. Individualized options include training at a warehouse, lumberyard, grocery, car parts or retail store, etc. Tasks reflective of additional training at the community site that will be required for successful program completion will be added to the curriculum, on an individual, prescriptive basis, (i.e. Stock Checker I - materials merchandiser; Stock Checker I - sales associate; Stock Checker I - lumberyard worker; Stock Checker I - produce or frozen foods clerk; Stock Checker I - parts clerk; Stock Checker I - warehouse worker; etc.).

Length of Course - 120 training days - 750 hours - 6 months

Admission Qualifications - Lifting, stooping and climbing are required. Successful applicants must identify numbers and letters, follow simple oral and gestured instructions and perform elementary arithmetic when counting inventory.

Completion Requirements and Course Prerequisites - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Stockrooms, parts rooms, storage areas, grocery stores, department stores and other businesses.

All on-site Business and Information Technology career pathways require demonstration of foundation skills (link to core assessment task sheet) common across programs as a prerequisite to full enrollment in a given training curriculum (keyboarding; computer concepts and software applications; customer services; and, study skills). At any point within this career pathway, including core skills, students may “test out” of specific program requirements and this type of demonstrated mastery would be noted as such on their task sheet. Some career pathways have multiple exit points leading to successful completion of the training program. Career pathways include:

• Customer Service Representative
• Records / Database Management Clerk
• Office Services Receptionist
• Administrative Assistant
• Business Support Specialist
• Accounting Clerk
• Help Desk Technician
• Microcomputer Support Specialist (A+ and MCDST certification paths available)
• Systems and Network Administrator
• Web Applications Developer
• Train IT Online Learning
  1. Computer Support Specialist
  2. Desktop Support Technician
  3. Microsoft Office Specialist
  4. Systems and Network Administrator
  5. Web Applications Developer
  6. Project Manager Professional

Mission - Students will learn to perform routine clerical tasks in offices where detailed typing / keying are not required. Students will learn to file alphabetically and numerically, address envelopes, sort / distribute mail, duplicate records using a photocopier, operate a calculator and facsimile machine. Students will also learn customer service, both face-to-face and on the telephone in order to respond to inquires about products and services, update account information and to handle and resolve complaints. Students will gain an introductory knowledge of basic computer concepts and software required for entry-level employment. Students also complete a work experience in the customer service field. Successful completion (or demonstrated mastery) of the Customer Service Representative Curriculum is a requirement for entry to any of the following curricular options: Accounting Clerk, or Business Support Services (Records / Database Management Clerk, Office Services Receptionist, Administrative Assistant, or Business Support Specialist). Customer service certification from an international accrediting body is a major component of this program. Units on time management, organizational skills, and job-related stress management are included in this program.

Length of Course-90 training days - 562.5 hours - 4.5 months 

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacity to perform job duties described above. The student should also demonstrate the ability to: work with supervision, follow simple directions of one or two steps, accurately copy / transfer data, and perform whole number operations, and sequence alphabetically and numerically. Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. Since customer service certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Large and small manufacturing companies, hospitals, nursing homes, retail and wholesale businesses; city, state and federal agencies. Job title may be designated as “Data Entry Clerk”, “File Clerk II”, “Billing Clerk”, “Clerk”, “Receptionist” or “Office Clerk” for advertised employment opportunities. 

click here to download Customer Service Flyer (Acrobat File)

Mission - Students should acquire skills for an entry-level position performing such duties as maintaining alphabetic, numeric, subject and geographic files, as well as creating, sorting and printing reports from a computerized database. Students will also learn to produce letters and envelopes, prepare business forms, perform simple record keeping duties, and operate calculators, photocopiers and facsimile machines. Students will gain an introductory knowledge of basic computer concepts.

Length of Course - 120 training days - 750 hours - 6 months (inclusive of prerequisites for completion of WWCE Customer Service Representative curriculum)

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacity to perform job duties described above. The student should also demonstrate the ability to work independently with minimal supervision, follow multi-step instructions, sequence alphabetically and numerically, perform whole number operations and accurately copy / transfer data. Successful completion (or demonstrated mastery) of the Customer Service Representative curriculum is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Large and small manufacturing companies, hospitals, nursing homes, retail and wholesale businesses; city, state and federal agencies. Job title may be designated as “File Clerk II” for advertised employment opportunities.

click here to download Records / Database Management flyer (Acrobat File)

Mission - Students will acquire knowledge necessary to perform duties relative to receiving visitors and/or payments, incoming telephone calls, maintain schedules or calendars, electronic task or contact management, and provide general customer service transactions. Students will learn to produce letters, memorandums and reports, operate photocopiers, calculators, scanners, and facsimile machines, perform record keeping duties, and maintain files using a computerized database. Students will also learn software applications in word processing, professional e-mail and contact software, and database management in order to answer inquiries and obtain information for the general public, customers, visitors, and other interested parties. Must be able to locate information regarding their account, services or activities conducted at establishment; location of departments, offices, and employees within organization, etc.

Length of Course - 180 training days - 1125 hours - 9 months (inclusive of prerequisites for completion of WWCE Customer Service Representative curriculum)

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacities to perform the job duties described above. The student should also demonstrate the ability to: work independently with good attention to detail, follow multi-step directions, exhibit good interpersonal skills, communicate effectively, accurately copy / transfer data, perform whole number operations, and sequence alphabetically and numerically, and exhibit good organizational and time management skills. Successful completion (or demonstrated mastery) of the Customer Service Representative curriculum is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Large and small businesses, travel agencies, hotels and motels, banks, hospitals, nursing homes, manufacturing and other industrial establishments, retail and wholesale businesses; city, state and federal agencies. Related job titles include, “Counter Clerk”, “Clerk”, “Claims Clerk”, “General Office Clerk”, etc.

click here to download Office Services Receptionist flyer (Acrobat File)

Mission - Students will acquire skills and knowledge that will enable them to perform a variety of clerical duties. Student will learn to provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings, managing customer accounts and the office budget. Specifically, the student will learn to produce correspondence and reports, receive / route incoming telephone calls, operate a calculator, photocopier, and facsimile machine, maintain files using a computerized database, and perform record keeping duties, such as recording payments and purchases, bank deposits / reconciliations, and petty cash disbursements. Students will learn software applications in word processing, spreadsheets, presentations, publishing, and database management, using the latest software and office equipment. Students may also train and supervise lower-level clerical staff.

Length of Course - 260 training days - 1625 hours - 13 months (inclusive of prerequisites for completion of WWCE Customer Service Representative curriculum)

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacity to perform job duties described above. The student should also demonstrate the ability to: work independently with good attention to detail, follow multi-step directions, perform whole number operations, implement problem-solving strategies, accurately copy / transfer data, and exhibit good organizational and time management skills. Successful completion (or demonstrated mastery) of the Customer Service Representative Curriculum is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Business offices of all types including manufacturing firms, wholesale and retail trade establishments, banks and government agencies. Related job titles include: “Receptionist”, “Word Processor”, “Office Manager”, “Lead Secretary”, “Office Assistant”, “Administrative Support Specialists”, etc.

*Note – Course title changed from Office Service Assistant to Administrative Assistant

Click here to download Office Services Assistant (Acrobat File)

Mission - Students will gain the skills to supervise and coordinate the activities of clerical and administrative support workers. Basic skills will include learning to file alphabetically and numerically, address envelopes, sort / distribute mail, duplicate records using a photocopier, operate a calculator and facsimile machine. Students will also gain strong customer service skills, both face-to-face and on the telephone in order to receive customer complaints and answer customers’ questions regarding policies and procedures. Also, to provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Students will gain an in-depth knowledge of basic computer concepts in order to be able to adequately review records and reports pertaining to activities such as payroll and shipping in order to verify details, monitor work activities, manage or enforce office policies and procedures, and supervise or evaluate performance of other clerical employees.

Length of Course - 260 training days - 1625 hours - 13 months (inclusive of prerequisites for completion of WWCE Customer Service Representative Curriculum)

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacity to perform job duties described above. The student should also demonstrate the ability to: work with supervision, follow simple directions of one or two steps, accurately copy / transfer data, and perform whole number operations, and sequence alphabetically and numerically. Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Large and small business establishments, such as manufacturing firms, department stores and other retail establishments, hospitals and nursing homes, real estate firms, hotels and restaurants, call centers, city, state and federal agencies. Related job titles: “Office Assistant”, “Administrative Assistant”, “Technical Support Specialists”, “Office Services Specialists”, etc.

*Note: New Pilot Course with changes to be re-evaluated in spring 2008

Click here to download Business Support Specialist Flyer (Acrobat File)

Mission - Students will acquire knowledge necessary to perform clerical accounting duties for the completion of the accounting cycle through financial report preparation. Students will learn to analyze and record transactions, prepare bank deposits, manage accounts payable, accounts receivable, reconciliations, calculate payroll, prepare customer statements, and maintain financial records in journals and ledgers as well as on microcomputers. Students will learn software applications in word processing, database management and electronic spreadsheets, as well as standard automated accounting software. 

Length of Course - 260 training days - 1625 hours - 13 months

Admission Qualifications and Course Prerequisites - The prospective student should demonstrate the physical capacities to perform the job duties described above. The prospective student should also demonstrate the ability to: work independently with special attention to detail; follow multi-step directions; perform whole number operations; interpret worded problems and implement problem-solving strategies; accurately copy / transfer data; and, exhibit good organizational and time management skills. Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. At enrollment, students are provided the current curriculum competency task sheet. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Large and small business establishments such as department stores, retail and wholesale trade establishments, construction companies, banks, insurance firms, government agencies, hospitals and nursing homes, real estate firms and restaurants. Related job titles include: “Fiscal Clerk”, “Accounts Assistant”, “Accounts Payable Clerk”, “Accounts Receivable Clerk”, “Payroll Clerk”, “Administrative Assistant”, “Auditor”, “Billing Clerk”, etc.

Click here to download Accounting Clerk flyer (Acrobat File)

Mission - Students will acquire the knowledge and skills necessary to use personal computer business application programs and to assist others in the use of these programs. A major focus of the first part of this course is office software written by the Microsoft Corporation. Students are required to obtain Microsoft's Office Specialist (MOS) certification in Excel and Word (acquired in Situational Assessment), Power Point, Access, and Outlook. Students will also gain familiarity with Integration of Office Applications and the World Wide Web. A major focus of the second part of this course is designed to provide students with the knowledge and skills to serve as the initial point of contact for troubleshooting hardware/software PC and printer/peripheral problems.

Length of Course - 240 training days – 1500 hours - 12 months

Admission Qualifications and Course Prerequisites: Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program. Students are also required to pass the Microsoft Office Specialist (MOS) Excel and Word exam in order to fully enroll in this training program. If the individual is not able to pass the MOS Excel and Word exam at the conclusion of the Situational Assessment period, alternative career pathways will be discussed. Successful applicants should possess: the ability and desire to work with other people in a courteous, professional manner in person and over the telephone; the ability to listen to others and to communicate effectively orally and in writing; attention to detail; the ability to follow multi-step directions with accuracy; and, the ability to manage the stress associated with rapidly solving computer software problems and answering questions. Successful applicants should also be able to: enter data into the computer system using either a standard keyboard or assistive technology; perform business mathematical operations; and, read, understand, and apply technical computer manuals, program specifications and college-level business application software textbooks. Graduates of this training program typically have good organizational and time management skills, are able to work with minimal supervision, and have an attitude of cooperation when working with others as a member of a team.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Entry-level computer help desk positions in business, industry and government agencies. Alternate Job Titles include: Customer Service Representative; End User Consultant; Help Desk Representative; Information Center Specialist; Office Automation Analyst; and User Support Analyst.

*Note: Reflects a pilot extension in course length to be re-evaluated in spring 2008

Download Curriculum Task Sheet for Microcomputer Support Specialist - MCDST (Excel Format)

Mission - Students will acquire concepts and skills necessary for entry-level employment as a computer support specialist. Two certification paths are available for this career goal: CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST). These certifications are internationally recognized as hallmarks of expertise in the field of computer support and PC repair. Both paths are taught with dual goals: certification and troubleshooting skills. These goals are achieved through textbook-based training and hands-on computer repair.

Length of Course - 192 training days - 1,200 hours – 9.6 months

Admission Qualifications and Course Prerequisites: Successful completion (or demonstrated mastery) of a core Business and Information Technology curriculum is a prerequisite for entry to this training program. Successful applicants should be capable of working with abstract concepts and applied logic. Successful applicants should also possess:

• Good tolerance for standing, sitting, stooping, twisting, and bending
• Ability to lift and move 25 pounds
• Good manual dexterity
• Good visual acuity
• Reading and math skills at or above the 9th grade level
• Ability to work and learn independently

Completion Requirements - To graduate, a student must complete 100% of all tasks with a minimum average grade of 80%.

Employment Options - Entry-level computer support specialist positions in business, industry and government agencies. Alternate job titles include: Information Technology Specialists, Help Desk Analyst, Computer Technician, and Desktop Support Technician.

*MCDST Certification path is a new pilot course with changes to be re-evaluated in spring 2008

Note: Title of course changed from Microcomputer Support Specialist to Computer Support Specialist

Mission - Students will acquire the knowledge and skills to earn Microsoft Certified Systems Administrator (MCSA) certifications. Graduates of the training program will be qualified to administer network and systems environments that use the Microsoft Windows Server 2003 operating system.

Length of Course - 240 training days – 1500 hours - 12 months

Admission Qualifications and Course Prerequisites - Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program. Successful applicants should possess: the ability and desire to work with other people in a courteous, professional manner in person and over the telephone; the ability to listen to others and to communicate effectively orally and in writing is very important; attention to detail; the ability to follow multi-step directions with accuracy; and, the ability to manage the stress associated with resolving computer hardware and software communication problems. Successful applicants should also be able to: enter data into the computer system using either a standard keyboard or assistive technology; perform business mathematical operations; and, read, understand, and apply technical computer manuals, program specifications and college-level business application software textbooks. Graduates of this training program typically have good organizational and time management skills, are able to work with minimal supervision, and have an attitude of cooperation when working with others as a member of a team. Some employment situations may require the graduate to physically lift and move personal computers, monitors and printers.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. Graduates of this program will have acquired or be eligible for the Microsoft Certified Systems Administrator (MCSA) certification.

Employment Options - Entry-level computer help desk and network administrator positions in business, industry and government agencies. Job title may be designated as “Network Control Operator” for advertised employment opportunities.

*Note: Reflects a pilot extension in course length to be re-evaluated in spring 2008

Mission - This training curriculum is currently being piloted within WWCE’s Business and Information Technology Program. The Web Applications Developer provides instruction in Internet (web) programming and design skills for e-commerce applications. Graduates of this training program will be qualified for entry-level employment in web development / design and basic computer programming positions.

Length of Program - *240 training days - 1500 hours - 12 months

Admission Qualifications and Course Prerequisites: Successful completion (or demonstrated mastery) of a core Business and Information Technology skills assessment is a prerequisite for entry to this training program. Basic knowledge of Microsoft Office application software is required as a prerequisite to enrollment in this training program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet.

Employment Options - Entry-level web development / design and basic computer programming positions in business, industry and government agencies

*Note: Reflects a pilot extension in course length to be re-evaluated in spring 2008

Screening criteria include:

• Must have a documented disability
• Must be medically stable
• Must have a minimum high school diploma, GED, or demonstrated reading / math proficiency at or above 12th grade level
• Must have an expressed interest in Information Technology, with level of awareness about types of employment opportunities and preferred career and / or certification paths

For more information, contact the Mobile Rehabilitation Team.

Technical drafting, like all technical areas is constantly changing. CAD (Computer Assisted Drafting) has been added to each course. The computer has revolutionized the way in which drawings are prepared. Every effort has been made to translate the most current technical information available into the most usable form from the standpoint of both teacher and student. The latest developments and current practices in all areas of CAD have been incorporated into the already popular drafting course. AutoCAD 2002 is presently being taught.
 

Mission - Students will acquire skills and knowledge necessary to develop detailed working drawings used in industrial drafting. Units of study include orthographic projection, isometric drawing, developments and intersections, cam and gears, auxiliary views, lettering and detail, and assembly drawings. Students will employ skills in tolerances and apply other engineering data to drawings. Drafters make detailed drawings of buildings, products, and machinery from sketches and specifications conceived by engineers, architects, and designers. The finished drawings are used as working plans for engineering, manufacturing, and construction purposes. To learn more about the commercial drafter, click here.

Length of Course - 300 training days - 1875 hours - 15 months

Admission Qualifications and Course Prerequisites: A prerequisite for entering the Drafting Instructional Program is demonstrated aptitude for this course of study. It is routine for prospective applicants to participate in a short-term vocational assessment to determine their readiness, academically and behaviorally, prior to their entry into the program. Specific work aptitudes evaluated during the drafting assessment include the following:

• General Learning Ability
• Reading comprehension
• Mathematical aptitude
• Spatial aptitude
• Form Perception

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet. Students who complete the CAD / Drafting program coursework are placed on an internship with a local employer to get first hand experience in industry.

Employment Options - Entry-level Mechanical Drafter / CAD Operator positions in business, industry and government agencies.

Mission - Students will acquire skills and knowledge necessary for entry-level employment as an Architectural Drafter / CAD Operator. A modified curriculum is in place to meet the needs of students wishing to be skilled in residential architecture. Two complete sets of plans are required for successful program completion.

Length of Course - 60 training days beyond completion of the Mechanical Drafter / CAD Operator Training Program (360 training days total) - 360 hours beyond completion of the Mechanical Drafter / CAD Operator Training Program (2235 hours total) - 3 months beyond completion of the Mechanical Drafter / CAD Operator Training Program (18 months total)

Admission Qualifications and Course Prerequisites: Successful completion of the WWCE Mechanical Drafter / CAD Operator Program is required for entry to the WWCE Architectural Drafter / CAD Operator Program.

Completion Requirements - Successful completion prepares the graduate for entry level employment in the field. To graduate, a student must complete 100% of core competencies and a minimum of 80% of all other competencies for this course. If licensure or certification is required for the training program, it will be indicated as a requirement on the curriculum competency task sheet. Students who complete the CAD / Drafting program coursework are placed on an internship with a local employer to get first hand experience in industry.

Employment Options - Entry-level Architectural Drafter / CAD Operator positions in business, industry and government agencies.

ETO Online services are the most recent addition to our list of ETO services. ETO has begun to offer blended curricula that consist of online instruction combined with text book, direct teacher contact and actual work experience for select customers. Many ETO Online students will begin their ETO training using computers and working from home or perhaps another locality where they have access to the internet and a modern computer. Entry level general clerk training has been the most requested of these services to date. We have access to over 1,000 online courses available through a grant from Skillsoft, perhaps the largest online instruction company in the world.

All ETO occupational skills training programs are developed to meet an individual’s skills, interests, and abilities. The competency based curriculum is developed and the program closely monitored by ETO staff. A competency task list is developed which details the training tasks required for entry-level employment in a specific vocational objective. A cooperating business will provide a current reference for graduates. Along with invaluable training experience, those graduating from the External Training Option program will receive a WWRC certificate of attainment.

The External Training Option Provides:

• Professional Instructional Management
• Program Monitoring and Assessment
• Current Reference
• Support Services Available at WWRC
• Certificate of Attainment
• Distance learning options

Length of Courses - All courses are customized to each consumer’s unique skills, interest and job market, with the most common length of a course being 84 - 126 training days - 524-786 hours - 4-6 months (D.O.T. selection based on objective selected)

Admission Qualifications - Individuals who demonstrate maturity, a positive attitude, appropriate interpersonal skills and aptitude for the selected vocational objective and who, otherwise meet WWRC criteria for admission to the local, statewide or online ETO program are eligible for training in ETO.

Employment Options - Some examples of employment options include: small and large, private and public business establishments, such as manufacturing firms, retail stores, independent garages and service stations, etc. A partial listing of popular ETO training areas include:

• Child Care Worker
• Cosmetology
• Auto Body Repairer
• Sales Associate
• General Clerical
• Building Interior Cleaning
• Dog Groomer
• Groundskeeper
• Plumber's Assistant
• Truck Driver
• Electrician's Assistant
• Printer's Assistant
• Hotel / Motel Desk Clerk
• Maintenance Mechanic

This list in no way limits the options from which to choose. If you have questions, want additional information, go the contact page and choose the ETO Instructional Manager assigned to your region.